Improvement opportunities are unlimited, but what to do now and next can be uncertain. That is, what initiatives should you take to benefit the business overall? To improve, a facility operations organization needs an actionable image of where it currently stands (the starting point) and where progress should lead. A large enterprise with strategic management processes and quality systems can discover and take actions to enable and guide improvements: to grow capabilities, gain in maturity, and measurably improve performance.
The use of analytics leads to good and lasting effects from the start and will guide the operations to proceed reliably and economically to improve continuously. The presentation will introduce the analytics process, how it reveals qualitative and quantitative data, and leads to actionable plans to improve the operations.
After managing US-based facilities for almost ten years, Stephen Brown assumed a leadership position with a diverse international portfolio. Subsequently, he held senior operations posts in the Caribbean, UK/Europe, and the Middle East. After more than 25 years managing the built environment for both private and public sector organizations, Brown founded FM-adviso to provide specialist consulting on operational / staffing efficiencies, environmental matters, risk and business continuity management, outsourcing, and policies / procedures for facility management operations and to provide FM credentials and knowledge training. Facility condition and performance audits are a specialty.
Active in facilities and operations organizations and program development activities, he is the AFE Region 7 VP and serves on the IFMA Credentials Commission.
Brown earned an MBA after undergraduate work that combined studies in Architectural Technology and Business Management. He is in steady demand as a qualified facilitator for credentials training programs including AFE. ProFM, IFMA, and DRI, and as an instructor for other FM training programs. He has authored numerous articles, been published in several FM industry magazines and has made conference presentations.
* Brown holds AFE’s Certified Plant Engineer and Certified Professional Maintenance Manager, the ProFM certification, and has earned IFMA’s Certified Facility Manager, Facility Management Professional, and Sustainable Facilities Professional credentials. He also holds DRI’s Master Business Continuity Professional, and Certified Business Continuity Professional, and NREP’s Registered Environmental Manager, and Certified Environmental & Safety Compliance Officer credentials.